Tuesday, 9 February 2016

Response to Commentary on Innes K. (2015) Care of patients in emergency department waiting rooms – an integrative review

Kelli Innes RN, MN(Emergency)
Professor Debra Jackson PhD, RN
Associate Professor Virginia Plummer PhD RN
Professor Doug Elliott PhD, RN

Response to Commentary on: Innes K. (2015) Care of patients in emergency department waiting rooms – an integrative review. Journal of Advanced Nursing 71, 2702–2714

The authors welcome these comments and are delighted that nurses internationally are engaging with our work (Innes et al 2015). We note in the reference to the role of triage and the triage nurse, and we agree with Mr Mirhaghi’s description of this role. However, the aim of this review was to look at other practice initiatives to support the triage role in the care for patients in emergency department waiting rooms, particularly during periods of extended waiting times and overcrowding. In other words, exploring roles specifically introduced to care for patients waiting for medical consultation after triage. These initiatives from the literature include roles titled Waiting Room Nurse and Clinical Initiative Nurse, and do not replace any aspect of the triage process in emergency departments. We accept that these additional roles are not in place in each country in the world. However, in those countries and regions that do have them, it is important to assess the role and to establish whether or not they are effective and useful. 

Kelli Innes, PhD Candidate/Lecturer
Faculty of Health, University of Technology Sydney, New South Wales, Australia
Faculty of Medicine, Nursing and Health Sciences, Nursing and Midwifery, Monash University, Frankston, Victoria, Australia


Reference

Innes, K., Jackson, D., Plummer, V. & Elliott, D. (2015). Care of patients in emergency department waiting rooms – an integrative review. Journal of Advanced Nursing, 71(12), 2702-2714.

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